Technology Support Analyst
To apply, fill out the form below.
As a member of a customer service-oriented team, you will be responsible for providing white-glove like service, creating a seamless experience across all touch points, while also providing the right service and solution to meet individual's needs. The ideal candidate thrives on working in a fast-paced, growing environment, often juggling multiple demands at once and prepared to take on a new technology challenge with only a moment's notice.
Qualifications:
- Bachelor's Degree in Business Administration, Computer Engineering, Computer Science, Finance, Accounting, or equivalent (4 years) work experience
- Certifications in CompTIA A+, CompTIA Network+, or MCDST, Support Center Analyst preferred but not required
- Prior financial firm experience a plus
- Proven experience with resolving a variety of technical issues relating to computer systems and applications, telecommunication network, LANs, WANs and desktop computers
- Prior experience in customer service facing roles
- Strong analytical and problem solving skills
- Excellent verbal and written communication skills
- Self-starter with the ability to manage own time effectively and work autonomously
- Strong organization skills
- Ability to prioritize workload
- Ability to lift and move items up to 50 lbs
- Ability to work under a process-centric ITIL Framework
- Ability to work after hours as necessary for support needs and projects as necessary
Responsibilities:
- Provide onsite technology support to our staff in your assigned office(s)
- Coordinate user requirements with Desktop Manager
- Adhere to the Information Technology and Security policies and procedures
- Act as resident technology support analyst to end-users, offer recommendations for effective use of the technology
- Build service-based relationships with staff, while utilizing exceptional customer service skills
- Collaborate with other team members on tasks or requests
- Serve as point of escalation for IT support tickets within your assigned office(s) and accurately record requests, incidents and resolutions into the ticketing system
- Evaluate tickets for ongoing performance improvement opportunities and reduction of endpoint incidents, working closely with the manager or supervisor to identify and resolve known problems
- Follow standard operating procedures for imaging and deploying computer equipment to new hires and assist with new hire onboarding
- Collect IT equipment from departures and ensuring PCs/Laptops are imaged when collected
- Maintain accurate IT Asset records for our deployed computers and update records on a regular basis when equipment changes hands
- Provide support for video conferencing and related A/V systems
- Document new solutions in our knowledge base
- Install, configure and troubleshoot hardware, including desktops, laptops, and peripheral equipment
- Install, configure and troubleshoot software, including document management, office applications, and remote access tools (VPN)
- Adhere to organizational change management processes
- Perform special duties, tasks, or projects as required
About T3
T3 Trading Group, LLC, a unit of T3 companies, is a Registered SEC Broker-Dealer and Member of FINRA/SIPC. Established in 2007 and registered in 2010, it holds licenses in 53 U.S. States and Territories. T3’s office headquarters is located at One State Street Plaza in the heart of New York City’s famed financial district.